Job Title: Customer Success Manager

Department: Customer Success

Customer Relationship Management

• Own and manage a portfolio of key accounts, ensuring high satisfaction, retention, and growth.
• Serve as the primary point of contact for customers post-onboarding.
• Proactively identify risks to customer health and develop mitigation strategies.
• Conduct regular business reviews and check-ins with customer stakeholders.

Onboarding & Adoption

• Lead customer onboarding sessions to ensure smooth product adoption.
• Create and deliver training materials, guides, and resources tailored to customer needs.
• Track and report on adoption metrics and work with customers to drive feature utilization.

Qualifications & Requirements

• 3+ years of experience in customer success, account management, or a related role.
• Strong communication, presentation, and relationship-building skills.
• Experience with CRM tools (e.g., Salesforce, HubSpot).
• Ability to analyze customer data and translate insights into action plans.
• Passion for helping customers achieve their goals with technology products.