[{"data":1,"prerenderedAt":87},["ShallowReactive",2],{"career-customer-service-officer":3},{"id":4,"slug":5,"title":6,"department":7,"description":8,"location":9,"employmentType":10,"publishedAt":11,"requirements":12,"applicationFields":56},"9","customer-service-officer","Customer Service Officer","Customer Success","We're looking for a Customer Service Officer to support users of the MSC platform by resolving inquiries and ensuring a smooth customer experience.","Onsite","Contract / Full-time","2025-03-09T00:00:00.000Z",[13,17,23,29,35,41,50],{"category":14,"items":15},"Role Overview",[16],"The Customer Service Officer is responsible for supporting users of the MSC platform by resolving inquiries, addressing issues, and ensuring a smooth customer experience across the mobile app and website.",{"category":18,"items":19},"Customer Support",[20,21,22],"Respond to customer inquiries via phone, email, and chat.","Assist users with orders, payments, and account issues.","Provide clear and helpful guidance to customers.",{"category":24,"items":25},"Issue Resolution",[26,27,28],"Investigate and resolve customer complaints.","Escalate technical issues to relevant teams.","Ensure timely resolution of customer concerns.",{"category":30,"items":31},"Customer Experience Monitoring",[32,33,34],"Track recurring customer issues and report insights.","Provide feedback to product and operations teams.","Help improve service processes and support systems.",{"category":36,"items":37},"Documentation & Reporting",[38,39,40],"Maintain records of customer interactions.","Prepare simple reports on customer issues and resolutions.","Support improvements in customer support workflows.",{"category":42,"items":43},"Qualifications & Requirements",[44,45,46,47,48,49],"2–3 years experience in customer service or support role.","Strong communication and problem-solving skills.","Experience supporting digital products or services is an advantage.","Familiarity with customer support tools.","Ability to document and track support issues.","Basic understanding of mobile app and online platforms.",{"category":51,"items":52},"What Success Looks Like",[53,54,55],"Fast and effective resolution of customer issues.","High customer satisfaction levels.","Clear reporting of recurring customer challenges.",[57,61,63,66,69,71,73,75,77,80,83,85],{"label":58,"type":59,"required":60},"First Name","text",true,{"label":62,"type":59,"required":60},"Last Name",{"label":64,"type":65,"required":60},"Email Address","email",{"label":67,"type":68,"required":60},"Phone","tel",{"label":70,"type":59,"required":60},"Address",{"label":72,"type":59,"required":60},"City",{"label":74,"type":59,"required":60},"Province",{"label":76,"type":59,"required":60},"Postal",{"label":78,"type":79,"required":60},"Resume","file",{"label":81,"type":82,"required":60},"Current Salary","number",{"label":84,"type":82,"required":60},"Expected Salary",{"label":86,"type":59,"required":60},"Notice Period",1790061014590]