[{"data":1,"prerenderedAt":107},["ShallowReactive",2],{"career-app-operations-specialist-merchants-manufacturers":3},{"id":4,"slug":5,"title":6,"department":7,"description":8,"location":9,"employmentType":10,"publishedAt":11,"requirements":12,"applicationFields":76},"13","app-operations-specialist-merchants-manufacturers","App Operations Specialist (Merchants & Manufacturers)","Operations","We're looking for an App Operations Specialist to manage and support the onboarding, activation, and ongoing engagement of merchants and manufacturers on the MSC platform.","Onsite","Contract / Full-time","2025-03-13T00:00:00.000Z",[13,17,24,30,36,42,48,54,60,69],{"category":14,"items":15},"Role Overview",[16],"The App Operations Specialist (Merchants & Manufacturers) is responsible for managing and supporting the onboarding, activation, and ongoing engagement of merchants and manufacturers on the MSC platform. This role focuses on ensuring supply-side partners are properly set up, actively listing products, participating in promotions, and consistently fulfilling orders to support overall platform growth.",{"category":18,"items":19},"Merchant & Manufacturer Onboarding",[20,21,22,23],"Support onboarding of new merchants and manufacturers onto the MSC platform.","Ensure accurate setup of profiles, product listings, pricing, and availability.","Audit process of product uploads for merchants and manufacturers.","Guide partners through platform tools and operational requirements.",{"category":25,"items":26},"Activation & Engagement",[27,28,29],"Drive activation of newly onboarded merchants and manufacturers.","Encourage timely product uploads, updates, and participation in platform activities.","Monitor inactivity and follow up to re-engage dormant partners.",{"category":31,"items":32},"Promotions & Commercial Operations",[33,34,35],"Coordinate manufacturer-led promotions, discounts, and campaigns.","Ensure promotional rules, pricing, and timelines are correctly implemented.","Support visibility of promoted products across the app and website.",{"category":37,"items":38},"Supply Performance Monitoring",[39,40,41],"Track key metrics such as product availability, order fulfillment, and response times.","Identify operational issues affecting supply reliability or performance.","Escalate delays, stock issues, or quality concerns to the operations team.",{"category":43,"items":44},"Platform Content & Accuracy",[45,46,47],"Ensure product information, pricing, and availability remain accurate and up to date.","Work with product and design teams to deploy supply-side content and updates.","Support improvements to merchant-facing tools and workflows.",{"category":49,"items":50},"Reporting & Insights",[51,52,53],"Prepare regular reports on merchant activity, activation, and performance.","Share insights on supply-side challenges, trends, and opportunities.","Recommend operational improvements to strengthen the supply ecosystem.",{"category":55,"items":56},"Cross-Team Collaboration",[57,58,59],"Work closely with operations, product, customer support, and field teams.","Coordinate with sales or partnerships teams during merchant acquisition.","Support resolution of merchant-related issues impacting pharmacies.",{"category":61,"items":62},"Qualifications & Requirements",[63,64,65,66,67,68],"1–3 years experience in operations, merchant management, platform operations, or e-commerce.","Familiarity with B2B platforms, marketplaces, or supply-side operations.","Strong execution and coordination skills.","Comfortable using dashboards, spreadsheets, and internal tools.","Basic understanding of marketplace operations and fulfillment workflows.","Ability to analyse operational data and flag issues early.",{"category":70,"items":71},"What Success Looks Like",[72,73,74,75],"High activation and engagement of merchants and manufacturers.","Accurate and up-to-date product listings.","Improved fulfillment reliability and supply consistency.","Clear reporting and proactive issue resolution.",[77,81,83,86,89,91,93,95,97,100,103,105],{"label":78,"type":79,"required":80},"First Name","text",true,{"label":82,"type":79,"required":80},"Last Name",{"label":84,"type":85,"required":80},"Email Address","email",{"label":87,"type":88,"required":80},"Phone","tel",{"label":90,"type":79,"required":80},"Address",{"label":92,"type":79,"required":80},"City",{"label":94,"type":79,"required":80},"Province",{"label":96,"type":79,"required":80},"Postal",{"label":98,"type":99,"required":80},"Resume","file",{"label":101,"type":102,"required":80},"Current Salary","number",{"label":104,"type":102,"required":80},"Expected Salary",{"label":106,"type":79,"required":80},"Notice Period",1790061014624]